Under general supervision, Community Service Officers perform a wide variety of technical support duties within various divisions and bureaus of the Police Department. Depending on assignments, incumbents may perform a range of field and office support duties in the areas of field services, jail facilities, property control, community services, and crime scene or traffic control. Assignments are subject to rotation.
Example of duties:
Processes prisoners through the City jail, including advising of procedures and telephone rights, searching prisoners for weapons, drugs or other hazards and contraband, inventorying and releasing property, interviewing and assigning detention areas to prisoners for medical, psychiatric and other conditions, and releasing prisoners
Prepares and distributes meals, dispenses medications, monitors prisoner safety and well being, and screens and refers requests for medical attention
Prepares a variety of routine reports, which may involve burglary, theft, stolen vehicles, casualty, or missing persons and may be assigned follow up responsibility on these and similar investigations
Operates computer systems and accesses data bases such as the California Law Enforcement Telecommunication System (CLETS) to enter, search, confirm and retrieve a wide variety of information related to local, state and national criminal activity and investigations using established codes and screens, determines alternative approaches to locating information such as use of aliases and other name variations
Assists officers or jail staff with booking prisoners, fingerprinting, and related tasks
Collects identifies, preserves, examines and processes crime scene evidence, prepares reports, assists in criminal investigations, and provides support services in the form of specialized and technical crime scene processing, fingerprint identification, forensic photography, and documentation
Testifies in court or at hearings on case records and investigative activities and in court proceedings regarding collection and preservation of evidence
Administers first aid as necessary
Education Equivalent of graduation from high school
Experience Three (3) years of progressively responsible experience involving in-person, telephone and written public contact that demonstrates effective communication and customer service skills.
Previous volunteer or paid experience in law enforcement, emergency medical services, military service, probation, counseling or similar work requiring extensive public contact is highly desirable.
Other Requirements: Must successfully pass a background investigation, and psychiatric and medical evaluations; possess a valid California driver's license and a satisfactory driving record; be willing to work evening, graveyard, weekend, and holiday shifts for the 24/7 operational schedule; be able to obtain the required Police Officer Standards and Training certification such as the Community Service Officer Academy, Jail Correction Course, which are conducted or recognized by the Berkeley Police Department; and be physically able to perform the work, including lifting heavy objects and controlling violent individuals.
Knowledge and Abilities:
Knowledge of: General principles and practices used to establish effective police/community relations and Community Involved Policing philosophy; Principles, practices, and procedures of basic law enforcement operations, activities, and terminology; Procedures and techniques of evidence collection and processing, including maintenance of chain evidence; Procedures and methods of property preservation and storage, including inventory systems; Use and basic capabilities of computerized record and information systems; Safe work methods and safety regulations pertaining to the work; and General office practices, including filing and operation of common office equipment.
Ability to: Establish and maintain positive working relationships with other City employees, community and neighborhood groups, and all members of the public; maintain a professional, courteous demeanor under adverse, difficult, and confrontational situations; Interview prisoners, witnesses and victims to obtain information, often under hostile or emotionally charged situations; Collect and process crime scene evidence; Operate computer terminal keyboards to enter and query information; Prepare, maintain, file and index a variety of reports, records and other written materials; Prepare clear and concise reports, records, and other written materials; Observe and accurately recall places, names, descriptive characteristics, and pertinent facts and details; Operate various police related equipment such as a radio, mobile digital terminal, cameras and computer; Effectively communicate and work with those contacted in the course of work including diverse people of all socio-economic backgrounds regardless of ethnicity and sexual orientation; Make presentations to small groups; Understand and follow both oral and written instructions; Read and understand various types of maps; and Properly use self-defense propellants and a baton.
Additional Salary Information: Medical, dental and retirement benefits.
About City of Berkeley Police Dept
The Mission of the Berkeley Police Department is to safeguard our diverse community through proactive law enforcement and problem solving, treating all people with dignity and respect. The Berkeley Police Department's Vision is: We will be a team of leaders at every level. We will foster strong relationships with our community, inspiring trust through our service, building on our historic tradition of progressive policing, and dedicated to the safety of all. As members of this community, we will provide proactive law enforcement and problem solving, holding these as our core values:Integrity: We are ethical, fair, and trustworthy in all we do.Safety: We strive to keep our community and each other safe.Respect: We fulfill our duties with dignity, compassion, and empathyDiversity: We value the strength of a diverse workplace and community. We endeavor to reflect the community we serve, promoting inclusion and fairness.Professionalism: We are committed to organizational excellence through progressive training, positive attitude and superior performance.