We’re looking for a highly skilled, experienced professional who enjoys working in a collaborative, team-oriented environment to take on the role of Public Safety Dispatcher II. You will join a fast-paced, dedicated team of professionals within the POLICE DEPARTMENT. Our Dispatch Team selects and dispatches emergency response units, monitors field personnel and dispatch assistance for Police, Fire, and Midpeninsula Regional Open Space District. We make a rapid determination of the nature of each call and the degree, severity, and location of any emergency, while processing over 132,000 inbound and outbound calls a year. If you are looking to make a difference in Mountain View’s diverse community while working within the Emergency Communications Center, this position is for you! Review our detailed job description here.
Operate a Computer Aided Dispatch (CAD) Intergraph system with speed and accuracy to create events for service, dispatch Police and Fire and document field unit activity.
Skillfully utilize and multi-task between the telephone, radio and CAD systems.
Responsible for 9-1-1, text to 911, and non-emergency call triaging and implementing EMD services over the phone.
Make rapid determination of the location, nature, time element and degree of severity for any situation.
Question callers to elicit information necessary for response and enter the information into the CAD system.
Select emergency response field units in accordance with established user agency policies and procedures.
Promptly and accurately alert and relay critical facts verbally and digitally to appropriate emergency response units in exact accordance with user agency policies and procedures.
About City of Mountain View
About the City of Mountain View
Located between the Santa Cruz Mountains and San Francisco Bay, the City of Mountain View encompasses 12 square miles in the center of Silicon Valley, 10 miles north of San Jose and 35 miles south of San Francisco. The City is home to 82,300 residents and internationally known corporations such as Google, Microsoft, Intuit, and LinkedIn, as well as a thriving small business base and NASA’s Ames Research Center.
Every two years, the Council adopts priority goals that provide a focus for the organization’s workplan and drive progress on important community issues. Mountain View’s sound fiscal practices, strong budget discipline, and diversified tax base have allowed the City to maintain its AAA credit rating. In fiscal year 2020-21, the City’s work in the community is supported by a general operating fund budget of $144.0 million (total budget $346.2 million) and 661.25 employees.
While leading the region in innovation and ideas, Mountain View remains committed to its values of strong neighborhoods and resident involvement, and prides itself on providing exceptional public services and facilities that meet the needs of a caring and diverse community... in a financially responsible manner. Mountain View’s historic and active downtown offers a wide range of attractions including a vibrant restaurant and shopping scene, cultural events, concerts and a weekly farmers’ market. The Civic Center, built around Pioneer Park, has one of the finest performing arts facilities in Northern California, as well as a 60,000 square foot, newly renovated Library. Mountain View is served by excellent public and private schools, and some of the best universities in the nation including Stanford, Santa Clara University, UC Berkeley, UC Santa Cruz, and Carnegie Mellon-West. To learn more about the City of Mountain View, please visit www.mountainview.gov.