DEFINITION: Performs a variety of non-sworn office and field duties in support of law enforcement activities; performs related work as required.
SUPERVISION RECEIVED AND EXERCISED: This class receives direct supervision from the sworn officer in command of the specific shift to which assigned. No direct supervision is exercised.
CLASS CHARACTERISTICS: This class performs law enforcement and police support duties that do not require performance by a sworn police officer. Much of the work involves vehicle abatement and other field work; however, responsibilities may include taking reports on property crimes that previously happened, assisting with booking, crime scene technical support, , security patrol, traffic control, crime statistical analysis and various responsible support duties. Responsibilities are centered on extensive contact with the public, in both non-emergency and emergency situations to receive, transmit and provide factual information. All activities must be performed within specified legal guidelines.
EXAMPLES OF DUTIES
Patrols City streets and facilities to provide security support; follows-up on complaints regarding abandoned vehicles; issues citations and arranges for the towing or other abatement of abandoned or illegally parked vehicles.
Transports the City's traffic speed trailer; monitors and assists sworn officers in controlling traffic and crowd control as required.
Takes information from the public regarding thefts, accidents, lost and found property and other incidents that do not require the presence of a law enforcement officer at the scene; completes standard police reports for review by sworn officers.
Assists in booking, fingerprinting, searching and transporting prisoners as required; periodically checks individuals held in detention facilities.
Assists sworn staff with investigations including evidence collection and searches at crime scenes.
Provides initial non-emergency contact with the public and representatives of other agencies requesting police records or related services at a public counter or over the telephone; determines the nature of the contact; provides factual information regarding services, policies and procedures or directs the caller to the proper individual or agency.
Provides applications for a variety of permits and licenses to the public; explains policies and procedures and processes completed forms.
Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
Prepares and processes a variety of reports and records using a word processor and/or typewriter and following established formats, distributes to the proper individual or agency, files reports and maintains automated or manual logs of departmental actions.
May process warrants and subpoenas, confirming information provided; distributes them to sworn personnel; maintains status and disposition records and notifies appropriate agencies as required.
Basic functions, principles and practices of law enforcement agencies evidence retention practices and regulations.
Applicable regulations, policies and statutes.
Business letter writing and the standard format for correspondence and reports.
Correct English usage, including spelling, grammar and punctuation.
Computer applications related to the work.
Standard office practices and procedures, including records management and the operation of standard office equipment.
Techniques for effectively dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.
Interpreting, applying and explaining policies, procedures and regulations.
Attending to multiple activities simultaneously.
Obtaining necessary information from individuals in stressful or emergency situations.
Organizing own work, setting priorities and meeting critical deadlines.
Performing technical, detailed and responsible office support work.
Composing correspondence independently or from brief instructions.
Compiling and summarizing information to prepare clear and accurate reports.
Using sound, independent judgment with legal, policy and procedural guidelines.
Typing or word processing at a rate sufficient to perform assigned duties.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Education and Experience: Equivalent to graduation from high school and one year of office or field experience in dealing with the public. Experience in a law enforcement agency is highly desirable.
License and Certification: Must possess and maintain a valid California class C driver's license and a satisfactory driving record. Must possess or obtain prior to completion of the probationary period a California 832 Penal Code certificate.
Internal Number: 2021(4/8-4/29) CSO
About Pinole Police Department (City of Pinole)
Message From Chief of Police Neil H. Gang
The Pinole Police Department was established in 1903 as a Marshal’s Office. Here at the Pinole Police Department, we honor the traditions of our past while being progressive with our vision for the future. We continue to maintain our core values of Honor, Integrity, Professionalism and Respect as the foundation of our service to our community and are committed to providing exemplary police services.
As your Chief of Police, I am blessed for the opportunity to serve our community in this capacity. The men and women of the Pinole Police Department are committed to providing innovative methods to combat and reduce crime in the City of Pinole. We strive to seek out new opportunities for community outreach by utilizing Community Policing strategies, addressing quality of life issues and having a commitment to transparency while building partnerships within our community. We believe we have identified a successful strategy for crime reduction that incorporates the use of data-driven, precision policing that targets criminals and hot spots, combined with quality-of-life enforcement that addresses low-level criminal activity before it escalat...es into serious violent offenses.
We combine another component; our proactive approach to community engagement and neighborhood policing (Beat Team Philosophy). This strategy brings our officers and our community together as partners to drive down crime by deepening mutual trust, communication and collaboration. This strategy of policing embeds our officers in the community so they establish better relationships with residents and provides them greater awareness of local crime and criminals. By cultivating trust and connectivity, officers fight crime and ensure people are safe and also feel safe.
The last layer of our strategic approach is hiring the right people; finding the right people with skills and attributes that closely are in line with our mission of high level of customer service and community engagement. Extra effort goes into placing an emphasis on candidates who hold some attachment to our community, currently live, or have relatives/friends who live in our community. We feel this approach provides an increased awareness to the Pinole community needs and an added layer where our employees are invested in the outcomes of their efforts in our community resulting in a workforce that CARES about the members of its community.
I am confident with the commitment of the men and women of the Pinole Police Department, the continued support of our public officials and city leaders, and the ongoing trust and assistance from our community that together, we will continue to make the City of Pinole one of the safest communities in the Bay Area.